Armed police held a man and his teenage daughter for 30 minutes after they rented a car from Hertz.
Nicholas Wright is one of almost 400 people suing Hertz over false arrests.
Hertz told Insider it will contest "false claims intended to cause our company harm."
A man suing Hertz after he was held at gunpoint 30 minutes after renting his vehicle says the incident has left his daughter in therapy and terrified of police.
Nicholas Wright and his then-13-year-old daughter were stopped by armed officers in October last year, 30 minutes after he had rented a car.
He is one of hundreds suing Hertz after encounters with law enforcement following rental cars being reported as stolen while customers were driving them.
The plaintiff, who was renting with Hertz subsidiary Thrifty, was told by officers that the car had been reported stolen by the company.
A video seen by Insider shows several police officers swarming Wright and his daughter in a Georgia parking lot.
"I had my hands in that sweatshirt, hoodie up, in the pouring rain. Do you know how easy it could have been, I - even worse, my daughter - could have got shot," Wright said.
He told Insider a manager at the Thrifty depot laughed over the phone when he first called in a panic over the incident. Wright was later given an upgrade and $200 off his bill.
"I mean, that's insane to me. I still can't comprehend that line of thinking. So it's clear, nobody cares," Wright said.
Officers at the scene told Wright "this happens all...
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