Australia’s competition and consumer watchdog has taken Booktopia to court over alleged false or misleading claims made to customers over their rights to refunds for damaged and digital products.
The Australian Competition and Consumer Commission (ACCC) launched proceedings in the federal court against the country’s largest online book retailer over claims allegedly made on the Booktopia website between 10 January 2020 and 2 November 2021 that customers had to notify Booktopia within two days of delivery of a faulty, damaged or incorrect product in order to be able to get a refund or other replacement options.
The company also allegedly told customers there were no refund rights on products such as digital content and ebooks in any circumstances.
The ACCC has alleged the company also told 19 customers it was not obliged to provide a refund or remedy because the company was not notified about a fault with the delivery within two days of the delivery.
The ACCC says those claims are false and misleading because Australian consumer law gives customers a right to obtain a refund or remedy if they don’t meet consumer guarantees, and there is no two-day expiration date.
“Consumers who buy digital products or buy products online have the same rights as those who shop in physical stores,” the ACCC chair, Rod Sims, said in a statement.
“Australian consumers have a right to refund, repair or replacement for goods that do not meet their consumer guarantee rights, which apply for a...
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