A critical gap between artificial intelligence (AI) investment and real productivity is creating significant legal consequences for employers worldwide, according to an expert at Pinsent Masons.
McKinsey data shows 79% of organisations globally have adopted generative AI, yet only 39% attribute any earnings before interest and taxes (EBIT) impact to it, and just over one-third have scaled AI beyond pilots. Despite this, research across multiple jurisdictions shows that most workers report AI making their jobs more stressful, driven by work intensification, constant upskilling pressure, and anxiety around unverified AI outputs.
Aaron Goonrey, an expert in employment law at Pinsent Masons, said: “Across a number of jurisdictions, employers are confronting the same challenge: significant investment in AI without a clearly demonstrated productivity dividend. For boards and executives, this raises an important governance question of if the benefits remain uncertain, have workforce risks been properly assessed and managed?"
“The conversation about AI has largely focused on capability, efficiency and investment. Increasingly, regulators are asking whether organisations have properly managed the human consequences of deployment,” he said.
“Many organisations have approached AI as a technology project and are now asking whether the AI investment has been worth it. The more urgent legal question is whether they have discharged their obligations in deploying it, particularly given...
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