New research says employees are increasingly thinking of AI tools as teammates, but two experts researching in the field explain why it’s too soon – and potentially harmful

New research is shining a light on how the human-AI relationship is evolving in the workplace. While AI is starting to deliver on the promise of productivity gains, that is coming with a price: the most productive AI users are also becoming the most burned out, disengaged and likely to quit.

The report from Upwork, based on survey findings from 2,500 global knowledge workers in Canada, the U.S., U.K. and Australia, states that “AI is now a teammate, not just a tool,” with 90 per cent of workers viewing AI as a coworker.

According to Mohammad Keyhani, associate professor at the Haskayne School of Business at the University of Calgary, this finding, while seemingly rosy on the surface, could be problematic.

“We're sort of at the cusp at that moment where, right now, most people don't want to just give business decision-making authority to AIs, and there's good reason for that,” he says.

“But maybe we're on that verge of the moment where we start just delegating things to them, because they seem to be making good decisions. There's a danger in that, because then we don't know who to hold accountable and responsible if something goes wrong.”

AI is not at teammate level – yet

The Upwork report outlines how AI tools are evolving into “teammate” roles – a designation which Keyhani stresses is too much, too...

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