Artificial intelligence is nowhere near good enough to address problems facing content moderation on Facebook, according to whistleblower Frances Haugen.
Haugen appeared at an event in London Tuesday evening with Daniel Motaung, a former Facebook moderator who is suing the company in Kenya accusing it of human trafficking.
Meta has praised the efficacy of its AI systems in the past. CEO Mark Zuckerberg told a Congressional hearing in March 2021 the company relies on AI to weed out over 95% of "hate speech content." In February this year Zuckerberg said the company wants to get its AI to a "human level" of intelligence.
But according to Haugen and Motaung, this is a smokescreen that obscures the work done by thousands of human moderators, some of whom suffer severe mental health issues they say come as a result of their work.
Haugen said AI at the moment is nowhere near intelligent enough to interpret the nuances of human speech.
She said using AI for moderation means there's always a tradeoff between having an overbearing algorithm that removes content that doesn't violate content policies, and having an algorithm that misses instances of such content.
"Those AIs can only be so precise," she said. "People who actually work on it...
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