ForHealth's Jason Bowers says AI has turned complaints into legal-style filings, forcing HR to raise its standard of review
Australian employers are being pushed to treat everyday workplace complaints with the same rigour as formal legal claims, as generative AI tools give employees the ability to draft grievances that read like submissions prepared by lawyers.
Jason Bowers, head of people partnering at ForHealth, an Australian healthcare provider that operates a nationwide network of medical centres, said the shift has been driven by accessibility rather than any underlying rise in the number of disputes.
The trend comes as the Fair Work Commission (FWC) prepares to enforce a new Guidance Note on the use of generative AI in Commission cases from 20 October 2026, following a reported 70 per cent increase in the Commission's total workload over three years, with unfair dismissal claims growing 41 per cent between 2022–23 and 2024–25.
Bowers said ForHealth has not seen more complaints land on his desk, but the way they are written has changed markedly. "We haven't seen an increase in the number of complaints or grievances, but we have seen a real shift in the sophistication of how they're written," he said.
"It's increasingly common now to see submissions referencing specific sections of the Fair Work Act, work health and safety legislation, or even prior case decisions – the kind of detail that, previously, we would only...
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