TROY, Mich.--(BUSINESS WIRE)--In one of the clearest signs yet that businesses in America are ready to get back to normal, airline rewards once again have become one of the top drivers of small business credit card customer satisfaction. According to the J.D. Power 2021 U.S. Small Business Credit Card Satisfaction Study, released today, small business customer satisfaction is surging, driven by a combination of improved overall economic outlook, competitive interest rates and satisfaction with rewards programs—with a particular focus on airline rewards.
“The strongest drivers of small business customer satisfaction with credit cards is a strong alignment between specific business needs and individual card benefit”
"The strongest drivers of small business customer satisfaction with credit cards is a strong alignment between specific business needs and individual card benefit," said John Cabell, director of wealth and lending intelligence at J.D. Power. "We saw the dark side of that phenomenon during the height of the pandemic when many customers were more frustrated with fees and credit limits and not able to take advantage of card benefits. Now, as the outlook is starting to improve for many small businesses, airline cards—as well as retail cards and bank brand cards—are starting to play a major role in the customer rewards satisfaction equation.”
Following are some key findings of the 2021 study:
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