An Instacart driver is sparking a major debate after sharing a customer’s allegedly “shady” behavior.
The driver, named Angelica (@angelicaa_castillo), shared the frustrating story on TikTok. In the clip, she called out an alleged flaw in the delivery app, which seemingly allows customers to complain about deliveries with little or no evidence.
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Angelica claimed she noticed the issue after a recent delivery. According to the TikToker, a customer reported an item missing from their order — despite Angelica’s having photo evidence to the contrary.
Her post is just the latest viral video to chronicle issues faced by food delivery drivers.
In one recent clip, an Instacart worker revealed an easy way scammers can steal money from drivers. In another, an Uber Eats worker explained how customers can use “tip baiting” to trick their drivers into arriving faster.
Angelica’s video featured another kind of cautionary tale.
Angelica began the clip by noting that she always takes photos of her deliveries, after seeing another Instacart worker on TikTok do the same. This order was no different.
“When I dropped off this delivery, I took a picture of it,” she said.
However, Angelica said the customer later reported they were missing items — namely, two bottles of salad dressing.
In the clip, the TikToker zooms in on her photo to show what appears to be the bottles of dressing in question.
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