AOT has issued a formal clarification regarding distorted information published by the Cambodian media.

The reports alleged that European tourists faced excessive inspections and baggage loss while transiting through Thailand.

AOT confirms these claims are entirely false and emphasises that all six of its airports operate under strict International Civil Aviation Organisation (ICAO) standards with highly efficient baggage tracking systems.

Background

The clarification follows reports published by Cambodian media on December 18, 2025, which cited the Royal Embassy of Cambodia in France.

The reports issued warnings to travellers heading to Cambodia via Bangkok, claiming that European passengers were subjected to inappropriate screening, including:

• Excessive questioning regarding personal history.
• Unreasonable requests for financial proof.
• Intrusive inspections of accommodation bookings.
• Issues regarding lost luggage.

AOT’s Official Clarification

AOT categorically denies these allegations and provides the following facts to ensure public understanding:

1. Commitment to International Service Standards: AOT prioritises passenger convenience alongside rigorous security. All six airports under AOT’s management strictly follow Standard Operating Procedures (SOPs) in alignment with the ICAO regulations. These global standards cover both Safety and Security to ensure a transparent and professional screening process.
2. Efficient Baggage Management System: Regarding the claims of...

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