Los Angeles retail businesses must now comply with a new ordinance that promotes predictable work hours for employees. On April 1, 2023, the Los Angeles Fair Work Week Ordinance went into effect, which applies to retail businesses that have at least 300 employees worldwide, including franchisee employees, and covers employees who qualify for minimum wage and perform at least two hours of work in a workweek in Los Angeles.

Retail employers in Los Angeles must take note of the scheduling, payment, and notice requirements that the Ordinance now requires to address the fluctuating work schedules of employees. Under the Ordinance, employers must follow set provisions to provide employees with predictive scheduling. These provisions include:

• Good Faith Estimate: Retail employers are required to provide a “written good faith estimate” of an employee’s work schedule to each new employee and to any current employee within 10 days of a request. If an employee’s actual hours “substantially deviate” from the good faith estimate, the employer is required to possess a documented, legitimate business reason, unknown at the time the good faith schedule estimate was provided.
• Work Scheduling Requirements: Employees have a “right to request a preference for certain hours, times, or locations of work.” Employers do not have to accept the requests, as long as they notify the employee in writing with a reason for the denial. An employer must provide an employee with written notice of the...

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