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Friday, April 24, 2026

Austin whistleblower: Deplorable conditions inside Northbridge homeless shelter - KVUE.com

A supervisor at the Northbridge Shelter talked exclusively with KVUE's Ashley Goudeau about conditions in the shelter.

AUSTIN, Texas — In May 2020, the Austin City Council approved a deal to purchase the Country Inn and Suites along Interstate 35 in North Austin, between East Saint John's Avenue and US 183, for $8,755,000. The initial plan was to use the hotel to house Austinites experiencing homelessness who needed a place to quarantine during the COVID-19 pandemic. It was later turned into the Northbridge Shelter – a City-run shelter for people experiencing homelessness.

Now, the inside of the facility is filled with drugs, weapons and deplorable living conditions. That's according to the site supervisor, who has filed a whistleblower complaint with the City of Austin.

Andrea Gipson has worked for the City for nearly a year and a half. During that time, she has raised numerous concerns with City leaders about the conditions of the shelter.

Gipson said the client rooms are filthy. She said the meals the City pays for to give residents are often arrived undercooked or uncooked and are not healthy options. She and her staff have found guns, knives, machetes and other weapons in client rooms.

"Drug use, prostitution. There are assaults happening. There are folks being drugged and robbed right on site," Gipson said in an exclusive interview with KVUE. "There are clients who are being assaulted by other clients. The drug use is out of this world. It's nothing to walk into a...



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