The Care Quality Commission inspection was prompted in part due to concerns received about visiting arrangements and whistleblowing concerns in relation to the management of the service. A decision was made to inspect the home and examine those risks.
The inspectors found the provider's policy for visiting arrangements in the home was not always in line with government guidance. However, the registered manager had used innovative ways to ensure regular meaningful visits still happened during the pandemic.
"After our inspection, the provider changed their policy to ensure it was in line with government guidance,” the report said.
The Chacombe Park Care Homes has been given a 'good' rating after an inspection prompted by whistleblower concerns
"We spoke with twelve people who use the service, fourteen of their relatives and fifteen staff including the registered manager, deputy manager, administrative staff, quality assurance manager and care staff.
"We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed six people's care records, four staff recruitment files, staff training records, multiple medicine records and other documents related to the running of the home,” they said.
“After the inspection we continued to speak with the registered manager about visiting arrangements for the home and discuss a complaint investigation.”
The private care home,...
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