Business Services Provider and Staffing Agency Failed to Accommodate Customer Care Representative and Fired Her Based on Hearing Condition, Federal Agency Charged
NEW YORK – Conduent State and Local Solutions, Inc., a business services provider that operates the New York E-ZPass toll collection system, and Broadleaf Results, Inc., an employment agency, will collectively pay $120,000 and furnish other relief to settle a disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today.
According to the EEOC’s lawsuit, an employee was placed by Broadleaf to work as a customer service representative at Conduent’s E-ZPass Customer Service Center in Staten Island, N.Y. The employee notified both Broadleaf and Conduent supervisors that she was having difficulties hearing customer calls and requested an accommodation for her hearing-related condition, ultimately requesting a meeting with management to discuss the status of her accommodation request. However, the employee was told by a Broadleaf manager, “If you cannot hear, then you can’t do the job,” and was fired immediately. Following the employee’s termination, Conduent failed to take corrective action within its control to remedy Broadleaf’s termination decision, which Conduent knew or should have known was discriminatory, the EEOC said.
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