We are having trouble retaining and engaging employees, any guidance on keeping our employees and making sure they are simultaneously engaged?

Let’s face it: Retention and engagement are real challenges right now. And they’re not just challenges holding back business performance; Legal should be concerned as well. Why? Well, three reasons :

1. Litigation activity increases when employee engagement decreases.
   
2. Solving the challenges of the labor shortage – with incentive compensation, automation, artificial intelligence, snazzy benefits – each of these new ideas require compliance assessments. We have to stay engaged in the conversation about retention and satisfaction if we want Legal’s voice to be heard.
   
3. As employee expectations and leverage shifts, so does the strain on management. Strained management is a litigation risk.

We’re in an era of spectacular levels of stress, and widespread dissatisfaction. And its bubbling into a boil of defiance. Defiant supervisors break the rules. Defiant employees quit and file claims. Exasperated executives demand policies that are sometimes more reactive than proactive. Legal should be at the table when we talk about the mystery of why everyone is so… disappointed with work these days.

And here’s the first step – it’s not what you might think. Take a deep breath and remind yourself: I am an employee too. The first step to engaging and retaining employees is good old-fashioned empathy.

In fact, many studies on human behavior and the...

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