Canadian employers appear to be showing increased interest in conducting job interviews using artificial intelligence (AI) technology, according to a recent report.
Within nine months, AI developer Ribbon says it has signed 400 clients who now use the bot to conduct interviews, CBC reports.
The company spent over a year building and training its AI using publicly available interviews and voice datasets, with the goal of demonstrating emotional intelligence and asking insightful questions, says Arsham Ghahramani, Ribbon’s CEO.
"A year ago, people thought we were crazy," he says.
This trend may well continue, notes Mike Shekhtman, senior regional director at Robert Half: “As the technology improves, we will continue to see perhaps an acceleration,” he says in the CBC report.
AI is leading to a shift in high-demand skills, according to a previous Robert Half report.
While some employers are already utilising AI in their hiring processes, candidate reactions remain mixed.
Wafa Shafiq—a 26-year-old from Mississauga, Ont.—said she thought “it’d be really cool” to go through that kind of screening for a job.
Alex, an AI bot powered by software company Aprioria, interviewed her for a marketing position at a retirement insurance agency.
"I was shocked that it was asking such good followup questions," Shafiq tells CBC News. "My expectations had been lower."
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