Companies know the AI tool could be a game changer, but fears about security and privacy are holding them back

When Justin used ChatGPT at work earlier this year, he was pleased by how helpful it was. A research scientist at a Boston-area biotechnology firm, he’d asked the chatbot to create a genetic testing protocol — a task that can take him hours, but it was reduced to mere seconds using the popular artificial intelligence tool.

He was excited by how much time the chatbot saved him, he said, but in April, his bosses issued a strict edict: ChatGPT was banned for employee use. They didn’t want workers entering company secrets into the chatbot — which takes in people’s questions and responds with lifelike answers — and risking that information becoming public.

“It’s a little bit of a bummer,” said Justin, who spoke on the condition of using only his first name to freely discuss company policies. But he understands the ban was instituted out of an “abundance of caution” because he said OpenAI is so secretive about how its chatbot works. “We just don’t really know what’s underneath the hood,” he said.

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Generative AI tools such as OpenAI’s ChatGPT have been heralded as pivotal for the world of work, with the potential to increase employees’ productivity by automating tedious tasks and sparking creative solutions to challenging problems. But as the technology is being integrated into human-resources platforms and other workplace tools, it is...

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