She was the team's best. Then she said no to an IFA - and the warnings started
A widowed single mother who was the highest-paid and one of the best-performing members of her team has won a workplace rights case against payments company Tyro, after a court found she was stripped of her preferred shifts, handed two disciplinary warnings, and ultimately fired - all because she refused to sign a deal that would have cut her pay and then complained about it.
The Federal Circuit and Family Court handed down its liability decision on October 12, finding Tyro Payments contravened the Fair Work Act multiple times. The worker's direct manager was also found personally liable for his involvement.
The worker had been with Tyro since 2011 as a customer support agent. Her husband died in 2016, leaving her as the sole carer of a young daughter with no relatives in Australia. She moved to overnight shifts, which let her manage school drop-offs during the day. By 2019, she was the highest-paid member of the customer support team - a reflection, the court accepted, of years of strong and consistent performance.
Then came the changes.
In late 2019, Tyro restructured its customer support roster ahead of an ASX listing. The worker was allocated to a permanent night shift - a move that, under her existing contract, would have lifted her annual earnings to roughly $92,400 with a 40% night loading. But Tyro had other plans. New standardised contracts issued in October 2019 removed the shift...
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