He got years of support, then a rushed search cost CRA the case
A federal employer spent more than a decade helping a struggling employee stay on the job, then let him go after barely looking for another role he could fill. A labour board said that wasn't good enough and ordered the agency to make it right.
In a decision released May 7, 2026, Federal Public Sector Labour Relations and Employment Board member Nancy Rosenberg found the Canada Revenue Agency (CRA) didn't do enough to accommodate a longtime collections officer with a disability before firing him in 2021. She ordered a payout in place of reinstatement and awarded $5,000 for pain and suffering under the Canadian Human Rights Act.
The employee joined the tax agency's predecessor in 1981 and spent two decades in clerical and mailroom jobs before moving into a collections contact officer role in 2001. A stroke in 2004 put him on sick leave, and by 2008 his employer had noticed he was struggling and started giving him lighter files.
Those adjustments kept growing over the years: fewer and simpler files, no payroll accounts, one-on-one coaching from colleagues, and repeat medical assessments in 2012, 2015, 2018 and 2019 that all pointed to cognitive limitations. Even so, his performance stayed stuck between “does not meet” and “mostly meets” for roughly a decade.
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