SCOTT DETROW, HOST:
Workers for the food delivery company DoorDash have long said it can be hard to make ends meet. They get paid per delivery and often make less than minimum wage. DoorDash says it's gotten the message, and it's now rolling out a new hourly pay option. But as NPR's Dara Kerr reports, it is not that simple.
DARA KERR, BYLINE: Delivery worker Joshua Wood says it isn't always easy to get people food. He's based in New York City and sometimes has to bike long distances. There can be mistakes with restaurants' orders. And then there's the weather.
JOSHUA WOOD: It could be a blizzard. It could be a thunderstorm. It could be hazardous smoke. And we're expected to get the food in the same amount of time as we would otherwise.
KERR: And he says DoorDash workers never really know how much money they'll make on a given day.
WOOD: The app feels like a little bit of a game. They will assign you orders. Some of them are good, and some of them are bad.
KERR: DoorDash pays its workers per delivery, and that amount changes constantly. Because the app uses an algorithm to calculate that pay, workers say it's impossible to decipher. Sometimes they get $8 for a 30-minute delivery, and sometimes it's only 3.
WOOD: You could be busting your chops off and still make less than the minimum wage.
KERR: DoorDash announced last week that workers can now be paid an hourly rate. The company says it gives workers a better idea of how much they'll make. But Jimmy Miller, who's a...
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