Business Services Provider and Staffing Agency Failed to Accommodate Customer Care Representative and Fired Her Based on Hearing Impairment, Federal Agency Charges
NEW YORK – Conduent State and Local Solutions, Inc., a business services provider that operates the New York E-ZPass toll collection system, and Broadleaf Results, an employment agency, violated federal law when they both failed to accommodate a customer service representative’s disability and then fired her, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit filed today.
According to the EEOC’s lawsuit, the employee was placed by Broadleaf to work as a customer service representative at Conduent’s E-ZPass Customer Service Center in Staten Island, N.Y. The employee notified Broadleaf and Conduent supervisors that she was having difficulties hearing customer calls and requested an accommodation for her hearing-related impairment. Despite being told that her disability could be accommodated, neither employer initiated the process necessary to identify a suitable accommodation for her disability. The employee requested a meeting with management to discuss the status of her accommodation request. However, the employee was told by Broadleaf management, “If you cannot hear, then you can’t do the job,” and was terminated, effective immediately. Following the employee’s termination, Conduent made no efforts to investigate whether this discharge was appropriate.
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