While highly committed to corporate responsibility and facing pressures that required diligent attention to governance, risk, and compliance (GRC) to be successful (see sidebar), Canadian mining company Endeavour Silver used to gather information, managed cases, and reported on results through a mix of ad hoc Excel spreadsheets and informal communications. This rudimentary approach, still widely used by companies of a similar size and structure, meant it was hard for Endeavour to get meaningful reporting. Further, without a formal grievance process, employees also had no real idea of who to complain to about what.
Endeavour decided this was no longer cutting it.
Management decided it needed a more structured solution to support its GRC and global reporting initiative (GRI) efforts and started evaluating vendor offerings put forward by Travesia, an international consultancy specializing in the planning and implementation of corporate sustainability and social responsibility programs. In 2021, Canadian ethics reporting company, WhistleBlower Security, was selected to implement Endeavour’s whistleblower hotline.
“WhistleBlower Security had all the functionality Endeavour needed, did not try to make them pay for any functionality they didn’t need, and had great references in the mining vertical,” said Edna Aguiñaga, Travesia Partners Sustainability Advisor. “WhistleBlower was also super-helpful and responsive during the...
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