Fast Facts

People who believe they've experienced employment discrimination can inquire with the EEOC about filing charges. After EEOC officials interview them, charges can be filed. EEOC received over 145,000 inquiries and 60,000 discrimination charges in FY2021—underscoring the importance of EEOC efficiently managing its inventory of open charges.

But, EEOC doesn't monitor how long it takes from when a person files an inquiry to when EEOC officials interview them about alleged incidents. If the process takes too long, some people may not take the next step to file a discrimination charge.

Our recommendation addresses this issue.

Highlights

What GAO Found

From fiscal years 2011 to 2021, the Equal Employment Opportunity Commission (EEOC) reduced its pending charge inventory—the number of open charges as of the end of the fiscal year. Specifically, the pending charge inventory decreased from 82,199 to 43,520 charges during this time. EEOC officials identified steps that contributed to the reduction. For example, in fiscal year 2018, EEOC implemented an online portal, which allows individuals to file an inquiry and helps them determine if they meet the criteria to proceed with filing a charge.

EEOC monitors the quality of its investigations; however, GAO found that EEOC does not monitor the length of the intake process across field offices. For the purposes of this report, the intake process begins when an individual files an inquiry and ends when an EEOC official interviews...

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