Today I received a letter from a former Metro by T-Mobile rep who alleges that certain stores being run by a particular company are guilty of using "illegal business practices." The letter states that the District Manager of these stores "has engaged in illicit activities that have resulted in significant financial theft" since this particular manager took over in the first quarter of this year.
According to the whistleblower, the whole scheme revolves around this District Manager illegally obtaining ported phone numbers through an outside source and using these phone numbers to manipulate phone prices and discount them in Metro's phone system. The letter says that Metro reps were told to sell these discounted phones at higher prices which defrauded customers.
The letter says that prices for higher-end phones are significantly more expensive if purchased with a new line than if a customer buys it using a number ported over from another wireless provider. The former Metro rep says that an undisclosed person known as Jesus provided ported phone numbers to the District Manager. The latter and Jesus both gave Metro reps ported phone numbers, account numbers, and transfer pins allowing them to offer customers a larger discount on new phones.
"As employees, we were not only encouraged but expected to use these ported numbers to greatly improve the sales numbers of the stores. We were instructed to quote higher prices of phones to customers and once they agreed to the price, we...
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