DETROIT - Foresee Results, Inc. and Verint Americas, Inc. (collectively, Foresee) have agreed to pay $7,000,000 to resolve allegations that they violated the False Claims Act by falsely representing to the United States that they used the methodology of the American Customer Satisfaction Index (ACSI) to measure customer satisfaction.
In 2011, the Federal Consulting Group (FCG), which is part of the United States Department of the Interior, awarded Foresee a five-year contract for website assessment and improvement services, through which Foresee agreed to measure the public’s satisfaction with certain government websites and make recommendations regarding how to improve satisfaction. In awarding the contract to Foresee, the FCG understood that Foresee would be applying the trusted methodology of the ACSI to provide federal agencies with an ACSI measurement. The settlement announced today resolves the government’s allegations that Foresee did not use the ACSI methodology, but instead used a different methodology to measure the public’s satisfaction with certain government websites.
“The False Claims Act is an important tool to deter and hold accountable those who misuse public funds,” said U.S. Attorney Dawn N. Ison for the Eastern District of Michigan. “Federal contractors must deal honestly with federal agencies, and this settlement demonstrates that our office will diligently investigate and hold accountable those companies that fail to uphold their end of the bargain.”
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