He was employed by a franchisee, not the chain itself - so he went after head office instead
The Federal Court has found Domino's engaged in misleading conduct over the pay rates its franchisees applied to their staff.
The decision, handed down on July 22, 2026, is one for HR and payroll leaders to note, because of who it targets. The workers were employed by individual franchise operators, not by the Domino's parent company. But the case was brought against the franchisor.
It began with a former casual delivery driver who worked at a store at North Caboolture, Queensland, between October 2015 and March 2018. He was employed by two successive franchise operators. Rather than sue those operators, he brought a class action against Domino's Pizza Enterprises Limited, on behalf of delivery drivers and in-store workers employed across the franchise network between June 24, 2013 and January 23, 2018.
His central argument was about how Domino's ran its network. Through disclosure documents, workplace training, pay-rate notices, centralised payroll and bookkeeping systems, and its own compliance and audit work, he said, the company represented that certified enterprise agreement rates were the lawful minimum for franchisees to pay. The Court found that, in fact, the Fast Food Industry Award applied to the applicant and a substantial group of workers, and that it provided for higher entitlements.
He did not run the claim under the Fair Work Act. He used the...
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