For more than a year, she ran D.C.’s 911 emergency dispatch center. Now in a suit against the mayor and the District, the former director claims she was fired for shining a light on problems plaguing the department.
The claims that Cleo Subido makes in her 36-page whistleblower lawsuit filed earlier this month paint a much darker picture of the troubled Office of Unified Communications than has been previously known.
The suit alleges that under Mayor Muriel Bowser’s leadership, the city “repeatedly sought to conceal errors and mismanagement by OUC and to downplay serious, life-threatening — and often fatal — mistakes.”
When asked about the suit, Bowser told WTOP that she looks forward to the case, saying, “I believe the lawsuit is without merit.”
As first reported by Statter 911, Subido’s claims include her documenting 10 instances in a day when dispatchers sent responders to the wrong address, noting “comparatively, Ms. Subido could recollect only one similar incident during her 13 years with (Seattle Police Department).”
Subido’s suit contains allegations OUC went out of its way to avoid complying with public information requests, denying 80% of Freedom of Information Act requests received, and that the city’s 911 staff lacked adequate training and used outdated technology.
“Ultimately, Ms. Subido concluded that both staffing levels and supervisory ratios, training, and dispatch times did not align with national standards,” the suit said.
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