The launch of ChatGPT in November 2022 brought generative AI technology firmly into mainstream consciousness, astonishing us with its ability to generate human-like answers at the click of a button. Its potential is enormous, but how can this technology be harnessed in the world of work?

The self-stated goal of Chat GPT is “to provide a more natural and efficient way of communicating with computers and other machines, allowing for more seamless interactions between humans and technology in various applications, including workplace communication.” When faced with the demands of managing a 21st Century workforce, this sounds like an enticing prospect for employers. We see what Chat GPT has to say about its own potential uses in supporting employers and what some pitfalls might be.

Chatting to a chat-bot

Those of us who have tried ChatGPT quickly realise its potential as a knowledgeable and (incredibly) quick thinking assistant, able to converse and generate natural sounding responses at lightning speed. How better to find out more about how ChatGPT can be used in the work place than by going straight to the horse’s mouth?

We asked ChatGPT how it can help employers in managing their staff and the list generated is impressive, covering: scheduling, time-tracking, communication, task management, meeting co-ordination, employee engagement, performance tracking, compliance and employee retention.

More specifically, ChatGPT explained how it could assist with a core function of an...

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