• New jobs will be created at two locations in Bristol and Kingsport
• Projects will join two existing ACT facilities in Johnson City
• An employee-owned company, ACT provides a thriving culture, competitive pay, professional development and ownership shares for its employees

BLOUNTVILLE, Tenn. – Tennessee Gov. Bill Lee, Department of Economic and Community Development Commissioner Bob Rolfe and Advanced Call Center Technologies (ACT) President and CEO Hunter Croft announced today the company will establish new operations in Bristol and Kingsport, creating 650 new jobs in Sullivan County.

ACT’s expansion in the region will create 350 new jobs at its Kingsport facility and 300 jobs in Bristol. In addition to the new facilities, ACT has two existing operations in Johnson City, which employ more than 2,000 people in the Tri-Cities area.

Founded in 1997, ACT is a U.S.-based business process outsourcing provider delivering world-class customer experience solutions, including back-office processing, omnichannel customer engagement services, business process automation, CRM outsourcing, sales support, fraud and dispute management, medical claims processing and a wide variety of programs and custom solutions for some of the top companies in the world, including many Fortune 50 clients.

In addition, ACT serves a broad range of verticals including healthcare, telecommunications, banking and finance, retail, digital experience and more, and can customize programs to client...

Read Full Story: https://www.tn.gov/ecd/news/2022/6/6/governor-lee--commissioner-rolfe-announc...