Employers are being given expert legal advice to manage a surge in formal workplace grievances drafted using artificial intelligence (AI). More than half of HR professionals in the UK have reported growing numbers of employees using AI to produce grievances, workplace complaints and appeals.
Tim Lang, Partner within the nationally recognised Employment team at mfg Solicitors, said the documents are often too lengthy and complex, filled with legal jargon and references to irrelevant or outdated legislation and case law.
He said: “We are seeing many more employers coming to us for advice on grievances that read as though they may have been drafted by a legal professional but in reality have been drafted using an AI tool.
“AI does not know or understand the full extent of the law or the individual issues of the complaint, so can only be guided by what a person puts in. This can make complaints appear more serious at first glance.”
Tim said that in some cases, AI-drafted grievances exaggerate the significance of relatively straightforward workplace concerns, meaning employers spent unnecessary time responding to the wording of a complaint rather than addressing the root problem.
“My advice to employers is not to get distracted by the terminology,” he said. “The important thing is to identify the core concern rather than the language used, investigate the facts and follow established grievance procedures to ensure the issues are dealt with fairly and consistently. Meet with...
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