An AI-generated submission, a 10:11pm reply from the boss, and an offer to stay if he left the site
A Toll manager says her boss told her to sack a team member or go herself. Her resignation email that night never mentioned it.
That gap proved telling. In a decision handed down on September 22, 2026, the Fair Work Commission dismissed her general protections claim, finding she had not been dismissed at all.
The distinction matters. Her claim could only go ahead if she had been dismissed, and under the Fair Work Act that includes a resignation an employer forces through its own conduct. The Commission found this resignation did not fit that description.
The worker joined Toll Transport in September 2022 as a customer service and administration manager at its chemicals site in Laverton, leading a team of about five. She reported to the site manager, who oversees about 65 staff.
On June 3, 2025, one of her team members emailed a customer an incorrect purchase order containing another customer's details. The site manager forwarded the emails to the worker as an example of his concerns about her team. He wrote that this was its most experienced member, asked whether the team member had enough support and invited the worker's thoughts.
The emails went back and forth. He said there was a significant gap in quality and that a refocus and action plan was needed. She pushed back, at one point writing: "You are the last person who should be...
Millions of Aussies will be cheering Ben Roberts-Smith after seeing his publicity campaign. But we must leave all these matters to a criminal court to decide – this time beyond reasonable doubt.