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Saturday, September 26, 2026

How hospitals use volunteers to staff facilities, potentially sidestepping labor laws - Business Insider

  • Hospitals across the US rely on volunteers to run their facilities.
  • The US health system benefits from potentially over $5 billion in free volunteer labor annually.
  • Some experts argue those volunteers should be paid, especially at for-profit hospitals.

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MOUNT PLEASANT, SOUTH CAROLINA — Most of the 30 volunteers who work at the 130-bed, for-profit East Cooper Medical Center spend their days assisting surgical patients — the scope of their duties extending far beyond those of candy stripers, baby cuddlers, and gift shop clerks.

In fact, one-third of the volunteers at the Tenet Healthcare-owned hospital are retired nurses who check people in for surgery or escort patients to a preoperative room, said Jan Ledbetter, president of the hospital's nonprofit Volunteer Services Organization. Others relay important information from hospital staffers to expectant families.

"They're kept extremely busy," Ledbetter said. "We need to have four of those volunteers a day."

At hospitals across the US, volunteers play an integral role. So much so that when volunteers were barred from East...



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