Law firms preserve unique knowledge of their client base, case history, internal processes, and best practices in a number of ways. One common approach involves a reliance on individuals to remember and build upon these aspects of the firm. Lawyers will naturally accumulate knowledge about how the firm operates after spending many years on the job. However, individual knowledge of this sort can become a problem when law firms begin losing employees. A shift from human to institutional knowledge, however, can help solve gaps in knowledge that are introduced when labor turnover is high.
Institutional memory as a knowledge management practice represents a shift from relying on individual, human knowledge about your firm to instead focusing on systematizing and externalizing that knowledge base. By doing so, every employee at a firm may have access to the unique knowledge that only veteran lawyers once possessed. This strategy can help strengthen a law firm’s collective knowledge retention, boost productivity, and help with company and employee morale.
When law firms rely on individual knowledge, employee resignations can spell trouble. This knowledge loss means a disruption in daily workflows as employees scramble to figure out what to do in their colleague’s absence. Remaining staff members may not be as familiar with a firm’s way of doing things, which can lead to...
In 2025, U.K. insurers found fewer bogus claims than in 2024, but the cases they intercepted tended to involve more money. According to The Independent, insurers stopped 1.34 billion (about $1.77 ...