It’s a parcel company plagued with problems.
For the past three years, Evri has been listed at the bottom of the Citizens Advice annual delivery company rankings.
In regulator Ofcom’s latest rankings, the company had the highest number of dissatisfied customers and the lowest number of satisfied ones, at just 26pc.
Consumers have accused couriers of leaving parcels in bins or at the side of the road, throwing their deliveries over walls, and stealing their orders.
Now, whistleblowers have alleged that drivers previously fired or suspended for stealing were still delivering parcels for the company, working under other couriers.
Evri, which rebranded from Hermes in March 2022, announced at the beginning of November that it would launch its services at 2,000 post offices.
It is the first time in the Post Office’s 360-year history that consumers will be able to choose to use a delivery service other than Royal Mail.
2022
2020
25%
Royal Mail
34%
17%
Amazon
Logistics
15%
14%
Evri
11%
Others
9%
DHL
6%
DPD
6%
UPS
6%
Yodel
3%
FedEx
3%
UK Mail
SOURCE: PITNEY BOWES
The company, which delivers for large retailers including John Lewis, Marks & Spencer and Next, says it delivers more than 720 million parcels annually – working out at more than 10 per person for the population of the UK – and that only 1pc fail to arrive on time.
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