In late 2024, Phil Eng was riding high. Slow zones had been nearly eliminated on the MBTA. Commuter confidence was on the rise. Just a year and a half into his tenure as the T’s general manager, internet transit enthusiasts were showing their love with a new nickname: “Train Daddy Eng.”

That November, agency brass and their spouses went out for a team-building dinner. Eng, the confident New Yorker, was cracking jokes, including at his own baldness. And then, he later admitted, he took it further: As attendees were saying their goodbyes, he pulled the hair of an employee who reports to him directly.

Eng doesn’t contest that he did this, or even that it was foolish. But Eng and the T have offered little else.

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