For the second time in a month, I attended a first-time conference. And, once again, the inaugural conference exceeded my expectations.
Several weeks ago, I wrote about Kaleidoscope, the debut conference produced by 8am. This time, I found myself at the Client Experience Summit, the inaugural conference of the legal technology company Case Status, held in its hometown of Charleston, S.C., Sept. 24-26.
As the legal tech conference landscape becomes increasingly crowded – in this month alone, there are multiple conferences every single week – a counterintuitive trend is emerging: smaller, customer-focused conferences are also delivering value, but in a more targeted way.
The two-day summit centered on a single, critical question: How can law firms improve their clients’ experience? As cofounder and CEO Andy Seavers (pictured above) said in his opening keynote, “Without the client, there is no case. Without the client, there is no firm. This is a client business and we need to put an emphasis on the client.”
This was not a sprawling event trying to be everything to everyone. Instead, it brought together practitioners from small and medium-sized firms – mostly focused on personal injury, immigration, family, and employment law, and all united in their interest in better serving their clients.
This targeted approach created something you do not always find at larger legal tech conferences: opportunities for peer-to-peer learning and sharing. When one...
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