Exclusive: For nearly three decades, OzCar positioned itself as one of Australia’s premier used car destinations.
Promoting "fully serviced" vehicles backed by three-year warranties and money-back guarantees, the dealership network grew to span 16 locations across the nation under co-owner and prominent face Brett Dale.
Today, the company’s flagship headquarters in Lansvale, in Sydney’s south-west, stands idle.
Following an investigation by A Current Affair exposing systemic predatory sales tactics, regulatory fines, and a deluge of customer complaints, OzCar’s parent operation has entered voluntary administration.
At the centre of the revelations is Ahmad Michman, a former sales representative who worked at OzCar between 2020 and 2022.
After blowing the whistle on his former employer, Ahmad described an environment built on high-pressure sales, intimidation, and the deliberate exploitation of vulnerable buyers.
"It just seemed like, 'Wow, I'm working at a very good place and a great establishment'," Micha told A Current Affair in an exclusive interview.
“Little did I know ... it’s a rip-off.”
According to Michman, the sales floor operated on strict metrics backed by an aggressive management style where underperformers were routinely threatened with termination.
He claims three strategies used to drive profits were:
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