Meeting notes by HR director show commitments promised by management, including raises and 'keeping the status quo'
The British Columbia Labour Relations Board has ordered remedial certification of a union at a hotel establishment after finding the employer committed multiple unfair labour practices during a housekeeping union organising drive.
UNITE HERE Local 40 was given the go‑ahead to organise at the EXchange Hotel Vancouver in the Board decision in Executive EXchange Hotel Limited Partnership, which was issued on Jan. 2, 2026, by Vice‑Chair Jonathan Hanvelt.
The union began organising at the downtown luxury hotel in early November 2024, focusing on housekeeping staff. Workers — led internally by housekeeping supervisor Vilnor Calderon and externally by union lead organiser Matthew de Marchi — raised concerns over heavy workloads, stress linked to “very high standards,” and rude treatment by supervisors. They also raised operational issues such as:
the credit system for allocating work
compulsory use of flashlights for inspections
inadequate supply of preferred gloves
shortages of linens
The union filed its certification application in February 2025, supported by at least 45 per cent of the proposed bargaining unit, and lodged two unfair labour practice complaints alleging the hotel had altered terms and conditions of employment and implemented a wage increase in order to discourage union support, contrary to sections 6(1) and 6(3)(d) of the Labour Relations...
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