One manager allegedly replied he 'did not do accommodations'
One worker asked for an ergonomic chair. Another asked to wear a boot on a swollen foot. A third, who used a wheelchair, asked to sign paperwork electronically instead of travelling to the office.
All were denied, according to a federal complaint filed on September 25.
The US Equal Employment Opportunity Commission has taken legal action against GSK Research, Inc. and KGS Research, Inc. - two companies that operate Las Vegas call centers under the name VRI Research - alleging they systematically refused to accommodate workers with disabilities, then fired them. The complaint, filed in the US District Court for the District of Nevada, covers five workers and spans conduct from 2018 to 2024.
The EEOC alleges the two companies function as a single employer, sharing the same call center locations, the same workforce, and common management. Their interviewers make outbound calls, read scripts to respondents, and enter survey data - desk-bound work that, the filing notes, each of the five workers could perform with modest accommodations for their disabilities.
The pattern, according to the complaint, started early.
The first worker was hired in August 2018 as an on-site interviewer. She had degenerative osteoarthritis and a weakened spine that made sitting for long stretches painful. The complaint says she repeatedly asked for a lumbar-supporting chair, a footrest, and an ergonomic workstation, and provided a doctor's...
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