SINGAPORE: Lenovo Singapore and its former authorised reseller Want Join have been found to have made false or misleading claims about the capabilities of certain models of a gaming laptop.
Lenovo and Want Join had made the claims about the screen refresh rate of some models of the Lenovo Legion Y540 gaming laptop, the Competition and Consumer Commission of Singapore (CCCS) said on Thursday (Apr 14).
Screen refresh rate refers to the number of times per second a display screen can draw a new image. For example, a screen with a rate of 144Hz refreshes an image 144 times per second, as compared to one with 60Hz, which refreshes the image 60 times per second.
On Jan 19, 2020, news outlet Lianhe Wanbao published a case study by the Consumers Association of Singapore (CASE) of a customer who bought a laptop after being misled by an online advertisement stating that the laptop had a 144Hz screen refresh rate.
"The consumer claimed that the laptop he subsequently received only had a 60Hz screen refresh rate and sought assistance from CASE. Following CASE’s engagement with Lenovo Singapore, the latter provided a full refund to the consumer," said CCCS.
In May 2020, CCCS started investigations against Lenovo Singapore and Want Join in relation to its claims about the screen refresh rate of the Legion laptop found on Lenovo's website and its product listings on its LazMall store.
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