She resigned and lost that claim, but the airport retailer still had to pay up
Airport retailer LS Travel must pay a worker denied her guaranteed hours, Employment Relations Authority member Sarah Blick ruled on 12 June 2026.
The worker joined LS Travel Retail New Zealand Limited as a fixed-term, full-time team member in its Relay stores at Auckland Airport, starting on 27 November 2023. Her individual employment agreement guaranteed 40 hours a week at $24.50 an hour, with her times and days of work set at Tuesday to Saturday, 12.30pm to 8.30pm.
Days before she started, the airport landlord directed a Relay store to move to 24/7 operations, which became permanent in late November 2023. Managers told her the stores now needed cover across early mornings and late nights, and she was rostered onto shifts starting as early as 3.45am, well outside the afternoon and evening window she had agreed to.
She raised her concerns repeatedly. LS Travel offered her a part-time agreement of 16 guaranteed hours instead, which she declined, saying her availability had not changed. In March 2024 the company opened a consultation to permanently shift her roster, then gave two weeks' notice of the change, effective 8 April 2024. Her last shift was on 6 April 2024.
The worker raised a personal grievance for unjustified disadvantage on 1 May 2024. Mediation failed, and after LS Travel wrote proposing she return under an interim arrangement, she gave notice of resignation on 20 June 2024. Her...
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