‘We see more clients looking at agentic AI as the key to help them move past incremental productivity gains and actually gain business value from AI, especially when applied in their core processes’

Most employers are still far from benefitting from the full potential of artificial intelligence (AI), according to a recent IBM report.

Currently, only 23 per cent of business leaders globally say their organisation is leveraging AI to reimagine their business model.

Few say their organisation is using AI as a core engine for product and service innovation, or for end-to-end transformation of workflows (both 22 per cent), according to the report.

"AI’s greatest potential lies not in making existing processes marginally more efficient, but in enabling entirely new approaches to value creation and delivery," reads part of IBM’s report. "Most organisations are missing the opportunity for end-to-end transformation with AI."

In the field of human resources, AI’s value comes from its ability to enhance HR practices, not replace them — a topic covered in a session at HR FutureFest.

Agentic AI proves important to organisations’ future

Business leaders expect AI-enabled workflows to grow from 3 per cent today to 25 per cent by the end of 2025, according to IBM’s survey of 2,900 executives globally.

And 70 per cent indicate that agentic AI is important to their organisation’s future.

Currently, 70 per cent of executives believe that agentic AI is market-ready, and 76 per cent are...

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