Complaint says a mystery woman has been calling coveted post-paid customers, telling them that Airtel is hiking prices of its plans, convincing them to switch to a competitor
The woman called Bharti Airtel customers between July and August this year. Representation pic
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The telecom war in the city has now reached the police station. The Mumbai police are looking for an unidentified woman who allegedly stole customer data from Bharti Airtel and convinced 419 customers to switch to another network by giving false information about an increased plan rate. As a result, Bharti Airtel has suffered a loss of Rs 4,83,000.
The Bangur Nagar Link Road police in Goregaon have registered an FIR against the unknown woman and have initiated an investigation into the matter. Bharti Airtel reported that a majority of the customers who got the call from the woman use the Rs 999 and Rs 1,499 postpaid plans.
The complainant, Mukesh Rambacchan Yadav, 45, who has been working as a manager with Bharti Airtel for the past 14 years, received a complaint on July 17 from a customer named Rahul Jain. Jain informed the company that he had received a call from an unknown woman who claimed that the cost of his postpaid plan would be increased the following month and advised him to switch to another network.
Jain recorded the conversation and submitted the audio to Bharti Airtel’s customer care. Upon receiving the audio, Bharti Airtel contacted Jain to discuss the incident and...
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