For media inquiries, call CWA Communications at 202-434-1168 or email [email protected]. To read about CWA Members, Leadership or Industries, visit our About page.
Communications Workers of America and National Employment Law Project Find Outsourcing of Stores by AT&T, T-Mobile and Verizon Lead to Unstable Wages, Fraudulent Sales Practices, Poor Customer Service and More
NATIONWIDE – A new report released today by the Communications Workers of America (CWA) and the National Employment Law Project (NELP) provides a first-of-its-kind look at the effects of outsourcing in the wireless telecom industry. The report titled, “Broken Network: Workers Expose Harms of Wireless Telecom Carriers’ Outsourcing to ‘Authorized Retailers,’” includes a survey of over 200 workers from nearly 45 states at “authorized retailers” for the industry’s three dominant carriers, AT&T, T-Mobile and Verizon. The workers’ responses reveal that the practice of outsourcing stores to third party authorized retailers by these carriers, referred to as workplace fissuring, has detrimental impacts on workers and consumers, including unstable and suppressed wages, wage theft, inadequate training, retaliatory work environments, fraudulent sales practices, unpredictable schedules, and poor customer service.
Wireless carriers currently outsource 60 to 80 percent of their branded retail locations to authorized retailers. AT&T alone has closed nearly 600 of its corporate-owned stores since...
MANILA, Philippines — The National Bureau of Investigation (NBI) on Thursday arrested former broadcaster and commentator Jay Sonza after a Pasay court issued a warrant over the alleged spread of fa...