The NYC Department of Consumer and Worker Protection received a 260% increase in worker protection complaints, increasing from 439 complaints in fiscal year 2023 to 1,581 in 2024, according to recently released city data.
The Mayor’s Management Report, released on Sept. 16, states that app-based delivery workers, in part, have fueled the surge of complaints that the DCWP has received.
Since the rollout of the city’s minimum pay rate law for app-based delivery in December, which guaranteed delivery workers wages of at least $17.96 per hour, workers have accused apps like UberEats, DoorDash, and Grubhub of failing to comply with the minimum pay rate.
During the first two months of the law taking effect, DCWP received approximately 500 complaints from delivery workers regarding violations of the new law.
Subsequently, the number of investigations opened by DCWP increased by 71%, from 279 in fiscal year 2023 to 476 in fiscal year 2024. The number of investigations closed also increased by 43% from 270 in fiscal year 2023 to 387 in 2024, while the median number of days to close investigations decreased by 42%, improving from 194 days to 113 days.
The report attributes the changes to the high volume of app-based restaurant delivery worker investigations they conducted over the year, with the vast majority of app-based minimum pay compliance cases being closed.
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