‘Cold and unsympathetic’ Ryanair staff dispute complaint and question passenger’s job

Ryanair passenger felt it was ‘tasteless’ that the company attenpted to ‘discredit’ him following his complaint. Photograph: Paul Faith/AFP

It is not every company that will carry out a mini background check on our readers before suggesting they are making multiple “false claims” about their experience and even their profession.

But then again, not every company is Ryanair.

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