The union argued workers had been promised flexibility only to have the “rug pulled from under them”
ACC is facing a potential investigation by the Commerce Commission after the Public Service Association (PSA) accused it of misleading job applicants about flexible working arrangements in its recruitment advertising.
The union has asked the Commission to probe whether ACC breached the Fair Trading Act by advertising roles that promised employees could work from home up to three days a week, then moving to reduce that entitlement to two days.
According to the PSA, ACC promoted remote working as a key benefit in job advertisements that ran from June 2023 until at least July 2025. Those ads explicitly stated that staff could work from home for up to three days a week.
However, in October this year ACC informed staff that from 1 December they would be required in the office three days a week – effectively cutting the work-from-home option back to two days.
The PSA argues that this represents a clear mismatch between what was advertised and what ACC subsequently sought to implement.
"ACC deliberately advertised flexible work arrangements to attract staff, and is now looking to break that promise - this is exactly the kind of misleading conduct the Fair Trading Act is designed to prevent," said Fleur Fitzsimons, national secretary for the Public Service Association Te Pūkenga Here Tikanga Mahi.
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