Work volume significantly decreased by 50% compared to the previous year, says employer
A business support officer with just over a year of service challenged her dismissal after her employer advised that her position had been made redundant following a business review.
The worker contended that no redeployment options were provided to her and there was no consultation about the redundancy, meaning her dismissal was unfair.
The employer maintained the worker's role was genuinely redundant because the volume of dispute matters had significantly decreased by approximately 50% compared to the same period the previous year.
The worker also argued that her dismissal was a retaliatory action arising from internal politics or that she was dismissed on the basis that the employer considered her to be underperforming.
On the morning of 27 May 2025, a meeting was held between the worker, her manager and the executive general manager. At this meeting, the worker said she was advised that due to a significant decrease in sales, her position had been made redundant.
The termination letter dated 27 May 2025 referred to a "recent review" of the employer's business operations and structure, and a decision to make a number of changes aimed at improving efficiencies, streamlining operational flow and aligning the business structure with business targets.
The letter stated that as a result of this process, they had identified several roles that...
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