DOT Secretary Sean Duffy on Wednesday announced the launch of the "first phase of the National Consumer Complaint Database (NCCDB) modernization" with a new web page that allows users to specifically call out bad brokers.
The Federal Motor Carrier Safety Administration said the update intends to "improve navigation and enhance functionality of this important tool for enhanced user capabilities for commercial drivers, motor carriers, and consumers."
The NCCDB, where FMCSA directs drivers and consumers to report violations of Federal Motor Carrier Safety Regulations related to safety, fraud, and household goods movement, has long lacked basic functionality for motor carriers. In 2023, the Government Accountability Office called out FMCSA's NCCDB for not meeting the needs of motor carriers in several key areas.
"FMCSA has not designed sufficient controls to help ensure its policy for reviewing complaints related to motor carriers is followed," according to that GAO report.
FMCSA first said it would introduce a clear option for carriers to lodge complaints against brokers in February of 2022.
A new web page, though not reachable from the FMCSA's main page, cleared up some of the category confusion and added a section for reporting property brokers. The page now details nine categories of complaints, rather that the previous five that GAO had criticized for being less than intuitive to navigate.
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