As the summer travel season gets ready for liftoff in the Northern Hemisphere, hospitality companies are hoping for a smoother ride than they have had in the past two pandemic-shadowed years. But because of the real-time, customer-centric nature of travel and tourism, companies never let their guard down on the need to manage risk—a posture that keeps their legal counsel on their toes revising contracts, protocols, and plans to stay ahead of potential issues.

Susan Ziluca is general counsel for Leading Hotels of the World, a consortium of 400 independent luxury hotels in 80 countries—a group that includes such storied properties as the Ritz in Paris, Brown’s Hotel in London, the Royal Mansour in Marrakech, and the Imperial in Tokyo.

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