Patch Staff
MASSACHUSETTS — Lines at Registry of Motor Vehicles branches across Massachusetts might get a little longer after July 1.
That's when the state's new Work and Family Mobility Act goes into effect, allowing undocumented residents for the first time to get drivers licenses. To prep for a potentially high number of new drivers, the RMV is increasing staffing, service center hours and publishing new materials in 15 languages.
For staffing, the RMV will double the number of staffers in vendor-operated call centers to provide information in multiple languages on the new law. The RMV will also double the number of employees at service centers and expand hours to Saturdays and evenings. The state will also "more than double" the number of road test examiners, add temporary test sites and expand road test hours.
The state may see the addition of 200,000 new licensed drivers under the law, according to estimates.
"The Registry of Motor Vehicles has been working hard to implement the Work and Family Mobility Act and stands ready to support new customers as they seek Massachusetts driving credentials," Registrar of Motor Vehicles Colleen Ogilvie said in a news release.
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